:root {
    --bg: #080B0F;
    --card: rgba(255,255,255,0.03);
    --card-border: rgba(255,255,255,0.07);
    --sidebar-bg: rgba(10,14,20,0.95);
    --accent: #00D2FF;
    --accent-glow: rgba(0,210,255,0.2);
    --green: #10B981;
    --green-glow: rgba(16,185,129,0.2);
    --purple: #8B5CF6;
    --orange: #F59E0B;
    --teal: #14B8A6;
    --storm: #EF4444;
    --storm-glow: rgba(239,68,68,0.3);
    --text: #F1F5F9;
    --text-muted: #64748B;
    --text-dim: #94A3B8;
    --radius: 16px;
    --transition: 0.3s cubic-bezier(0.4,0,0.2,1);
}

*{margin:0;padding:0;box-sizing:border-box;}
html{font-size:14px;}
body{font-family:'Inter',sans-serif;background:var(--bg);color:var(--text);height:100vh;overflow:hidden;}

/* Marketing demo truth banner — must not be mistaken for live office data */
.demo-truth-banner{display:flex;flex-wrap:wrap;align-items:center;justify-content:center;gap:10px 16px;background:linear-gradient(90deg,#3a2a10,#4a3514,#3a2a10);padding:10px 16px;font-size:0.8rem;font-weight:600;color:#f3cf8c;border-bottom:1px solid rgba(245,158,11,0.35);position:relative;z-index:110;text-align:center;}
.demo-truth-banner a{color:#00D2FF;font-weight:700;}
.demo-truth-banner strong{letter-spacing:0.04em;}

/* Storm Banner */
.storm-banner{display:flex;align-items:center;justify-content:center;gap:12px;background:linear-gradient(90deg,#7f1d1d,#991b1b,#7f1d1d);padding:10px;font-size:0.85rem;font-weight:600;color:#FCA5A5;border-bottom:1px solid var(--storm);animation:bannerPulse 2s infinite;z-index:100;position:fixed;top:0;left:0;right:0;}
.storm-banner.hidden{display:none;}
@keyframes bannerPulse{0%,100%{opacity:1;}50%{opacity:0.8;}}

/* App Shell */
.app-shell{display:flex;height:100vh;}
body.has-banner .app-shell{height:calc(100vh - 42px);margin-top:42px;}

/* SIDEBAR */
.sidebar{width:260px;flex-shrink:0;background:var(--sidebar-bg);border-right:1px solid var(--card-border);display:flex;flex-direction:column;padding:0;overflow:hidden;backdrop-filter:blur(20px);}
.sidebar-logo{display:flex;align-items:center;gap:10px;padding:24px 20px 20px;border-bottom:1px solid var(--card-border);}
.logo-mark{width:36px;height:36px;color:var(--accent);flex-shrink:0;}
.logo-text{display:flex;align-items:baseline;gap:2px;}
.logo-name{font-size:1.1rem;font-weight:800;color:var(--text);}
.logo-ai{font-size:0.75rem;font-weight:700;color:var(--accent);background:rgba(0,210,255,0.1);padding:2px 6px;border-radius:4px;border:1px solid rgba(0,210,255,0.2);}
.sidebar-section-label{font-size:0.65rem;text-transform:uppercase;letter-spacing:0.1em;color:var(--text-muted);padding:16px 20px 6px;}
.sidebar-nav{display:flex;flex-direction:column;gap:2px;padding:0 10px;}
.nav-item{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:10px;text-decoration:none;color:var(--text-muted);font-size:0.85rem;font-weight:500;transition:var(--transition);position:relative;}
.nav-item:hover{color:var(--text);background:rgba(255,255,255,0.05);}
.nav-item.active{color:var(--accent);background:rgba(0,210,255,0.08);border:1px solid rgba(0,210,255,0.15);}
.nav-item svg{width:16px;height:16px;flex-shrink:0;}
.nav-item span:first-of-type{flex:1;}
.nav-badge{font-size:0.65rem;font-weight:700;background:rgba(0,210,255,0.15);color:var(--accent);padding:2px 7px;border-radius:20px;}
.nav-badge.live{background:rgba(239,68,68,0.15);color:#F87171;animation:livePulse 2s infinite;}
@keyframes livePulse{0%,100%{opacity:1;}50%{opacity:0.5;}}

/* Storm Toggle Card */
.storm-toggle-card{margin:16px 12px;padding:14px;border-radius:12px;background:rgba(239,68,68,0.05);border:1px dashed rgba(239,68,68,0.25);display:flex;align-items:center;justify-content:space-between;gap:10px;}
.storm-toggle-label{display:flex;align-items:center;gap:10px;}
.storm-icon{width:18px;height:18px;color:#F87171;}
.storm-title{font-size:0.8rem;font-weight:700;color:#FCA5A5;}
.storm-sub{font-size:0.65rem;color:var(--text-muted);}
.toggle-switch{position:relative;display:inline-flex;align-items:center;cursor:pointer;}
.toggle-switch input{display:none;}
.toggle-track{width:44px;height:24px;background:#1E293B;border-radius:12px;padding:3px;transition:var(--transition);border:1px solid var(--card-border);}
.toggle-thumb{width:18px;height:18px;background:var(--text-muted);border-radius:50%;transition:var(--transition);display:block;}
.toggle-switch input:checked ~ .toggle-track{background:var(--storm);box-shadow:0 0 12px var(--storm-glow);border-color:var(--storm);}
.toggle-switch input:checked ~ .toggle-track .toggle-thumb{transform:translateX(20px);background:#fff;}

/* Sidebar User */
.sidebar-user{display:flex;align-items:center;gap:10px;padding:14px 14px 20px;border-top:1px solid var(--card-border);margin-top:auto;}
.user-avatar{width:36px;height:36px;border-radius:50%;background:linear-gradient(135deg,var(--accent),var(--purple));display:flex;align-items:center;justify-content:center;font-weight:700;font-size:0.75rem;flex-shrink:0;}
.user-name{font-size:0.82rem;font-weight:600;}
.user-role{font-size:0.7rem;color:var(--text-muted);}
.user-details{flex:1;}

/* MAIN AREA */
.main-area{flex:1;display:flex;flex-direction:column;overflow:hidden;}

/* TOPBAR */
.topbar{display:flex;align-items:center;justify-content:space-between;padding:0 24px;height:56px;border-bottom:1px solid var(--card-border);background:rgba(8,11,15,0.8);backdrop-filter:blur(10px);flex-shrink:0;}
.topbar-left{display:flex;align-items:center;gap:12px;}
.menu-btn{background:none;border:none;cursor:pointer;color:var(--text-muted);padding:6px;border-radius:8px;display:flex;}
.breadcrumb{display:flex;align-items:center;gap:6px;font-size:0.8rem;color:var(--text-muted);}
.breadcrumb svg{width:12px;height:12px;}
.breadcrumb .active-page{color:var(--text);font-weight:600;}
.topbar-right{display:flex;align-items:center;gap:16px;}
.system-health{display:flex;align-items:center;gap:6px;font-size:0.75rem;color:var(--green);}
.health-dot{width:7px;height:7px;border-radius:50%;background:var(--green);box-shadow:0 0 6px var(--green);animation:healthPulse 3s infinite;}
@keyframes healthPulse{0%,100%{opacity:1;}50%{opacity:0.4;}}
.topbar-date{font-size:0.75rem;color:var(--text-muted);font-variant-numeric:tabular-nums;}
.notif-btn{background:none;border:none;cursor:pointer;color:var(--text-muted);padding:6px;border-radius:8px;display:flex;position:relative;}
.notif-dot{position:absolute;top:4px;right:4px;width:7px;height:7px;border-radius:50%;background:#EF4444;border:2px solid var(--bg);}

/* PAGE CONTENT */
.page-content{flex:1;overflow-y:auto;padding:20px 24px;display:flex;flex-direction:column;gap:20px;}
.page-content::-webkit-scrollbar{width:4px;}
.page-content::-webkit-scrollbar-thumb{background:var(--card-border);border-radius:10px;}

/* KPI STRIP */
.kpi-strip{display:grid;grid-template-columns:repeat(5,1fr);gap:14px;}
.kpi-card{display:flex;align-items:center;gap:14px;padding:16px;border-radius:var(--radius);background:var(--card);border:1px solid var(--card-border);transition:var(--transition);cursor:default;}
.kpi-card:hover{border-color:rgba(255,255,255,0.15);transform:translateY(-2px);}
.kpi-icon{width:40px;height:40px;border-radius:10px;display:flex;align-items:center;justify-content:center;flex-shrink:0;}
.kpi-icon svg{width:18px;height:18px;}
.kpi-card.glow-green .kpi-icon{background:var(--green-glow);color:var(--green);}
.kpi-card.glow-blue .kpi-icon{background:var(--accent-glow);color:var(--accent);}
.kpi-card.glow-purple .kpi-icon{background:rgba(139,92,246,0.2);color:var(--purple);}
.kpi-card.glow-orange .kpi-icon{background:rgba(245,158,11,0.2);color:var(--orange);}
.kpi-card.glow-teal .kpi-icon{background:rgba(20,184,166,0.2);color:var(--teal);}
.kpi-data{display:flex;flex-direction:column;gap:2px;min-width:0;}
.kpi-label{font-size:0.7rem;color:var(--text-muted);text-transform:uppercase;letter-spacing:0.04em;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.kpi-value{font-size:1.35rem;font-weight:800;line-height:1.1;}
.kpi-delta{font-size:0.65rem;color:var(--text-muted);}
.kpi-delta.positive{color:var(--green);}
.live-dot{display:inline-block;width:6px;height:6px;border-radius:50%;background:#EF4444;box-shadow:0 0 6px #EF4444;margin-right:4px;animation:healthPulse 1.5s infinite;}
.agent-icon-live svg{animation:iconSpin 8s linear infinite;}
@keyframes iconSpin{to{transform:rotate(360deg);}}

/* MAIN GRID */
.main-grid{display:grid;grid-template-columns:1fr 380px;gap:16px;flex:1;}
.col-left,.col-right{display:flex;flex-direction:column;gap:16px;}

/* CARD */
.card{background:var(--card);border:1px solid var(--card-border);border-radius:var(--radius);padding:18px;display:flex;flex-direction:column;gap:14px;transition:var(--transition);}
.card-head{display:flex;align-items:center;justify-content:space-between;}
.card-title{display:flex;align-items:center;gap:8px;}
.card-title h3{font-size:0.88rem;font-weight:700;}
.card-actions{display:flex;align-items:center;gap:8px;}
.badge-chip{font-size:0.65rem;font-weight:700;padding:3px 8px;border-radius:20px;}
.badge-chip.blue{background:rgba(0,210,255,0.1);color:var(--accent);border:1px solid rgba(0,210,255,0.2);}
.badge-chip.green{background:rgba(16,185,129,0.1);color:var(--green);border:1px solid rgba(16,185,129,0.2);}
.badge-chip.gold{background:rgba(245,158,11,0.1);color:var(--orange);border:1px solid rgba(245,158,11,0.2);}
.chip-btn{font-size:0.7rem;font-weight:600;background:none;border:1px solid var(--card-border);color:var(--text-muted);padding:3px 8px;border-radius:6px;cursor:pointer;transition:var(--transition);}
.chip-btn:hover{border-color:var(--accent);color:var(--accent);}
.chart-select{font-size:0.7rem;background:none;border:1px solid var(--card-border);color:var(--text-muted);padding:4px 8px;border-radius:6px;cursor:pointer;}
.chart-select option{background:#0F172A;}
.record-dot{width:8px;height:8px;border-radius:50%;background:#EF4444;box-shadow:0 0 6px #EF4444;animation:healthPulse 1.5s infinite;flex-shrink:0;}

/* TRANSCRIPT FEED */
.transcript-feed{max-height:280px;overflow-y:auto;display:flex;flex-direction:column;gap:10px;padding-right:4px;}
.transcript-feed::-webkit-scrollbar{width:3px;}
.transcript-feed::-webkit-scrollbar-thumb{background:var(--card-border);}
.feed-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;color:var(--text-muted);padding:30px;font-size:0.8rem;}
.feed-empty svg{width:24px;height:24px;opacity:0.4;}
.transcript-item{padding:12px 14px;background:rgba(255,255,255,0.025);border-radius:10px;border-left:3px solid var(--accent);animation:feedIn 0.35s ease-out;}
@keyframes feedIn{from{opacity:0;transform:translateX(-8px);}to{opacity:1;transform:translateX(0);}}
.t-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:6px;}
.t-source{font-size:0.7rem;font-weight:700;color:var(--accent);}
.t-time{font-size:0.65rem;color:var(--text-muted);}
.t-text{font-size:0.8rem;line-height:1.5;color:var(--text-dim);}
.t-text strong{color:var(--text);}
.t-outcome{margin-top:6px;font-size:0.65rem;font-weight:700;color:var(--green);display:flex;align-items:center;gap:4px;}

/* TWO COL */
.two-col{display:grid;grid-template-columns:1fr 1fr;gap:16px;}

/* CHART */
.chart-wrap{position:relative;height:160px;}

/* FUNNEL */
.funnel-list{display:flex;flex-direction:column;gap:12px;}
.funnel-step{}
.funnel-label{display:flex;justify-content:space-between;font-size:0.75rem;margin-bottom:5px;}
.funnel-val{font-weight:700;}
.funnel-bar{height:6px;background:rgba(255,255,255,0.05);border-radius:3px;overflow:hidden;}
.funnel-fill{height:100%;border-radius:3px;transition:width 1s ease;}
.funnel-fill.blue{background:linear-gradient(90deg,var(--accent),#3B82F6);}
.funnel-fill.teal{background:linear-gradient(90deg,var(--teal),#06B6D4);}
.funnel-fill.purple{background:linear-gradient(90deg,var(--purple),#A78BFA);}
.funnel-fill.green{background:linear-gradient(90deg,var(--green),#34D399);}
.funnel-footer{display:flex;justify-content:space-between;align-items:center;padding-top:8px;border-top:1px solid var(--card-border);font-size:0.75rem;color:var(--text-muted);}
.green-text{color:var(--green);font-size:0.9rem;}

/* PIPELINE */
.pipeline-cols{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;}
.pipeline-col-head{display:flex;align-items:center;gap:6px;margin-bottom:8px;}
.pipeline-col-head h4{font-size:0.7rem;text-transform:uppercase;font-weight:700;color:var(--text-muted);flex:1;}
.col-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0;}
.col-dot.blue{background:var(--accent);}
.col-dot.orange{background:var(--orange);}
.col-dot.green{background:var(--green);}
.col-count{font-size:0.65rem;font-weight:700;color:var(--text-muted);background:var(--card);border:1px solid var(--card-border);padding:1px 6px;border-radius:10px;}
.pipeline-cards{display:flex;flex-direction:column;gap:7px;max-height:200px;overflow-y:auto;}
.pipeline-cards::-webkit-scrollbar{display:none;}
.p-card{background:rgba(255,255,255,0.03);border:1px solid var(--card-border);border-radius:8px;padding:10px;cursor:default;transition:var(--transition);animation:feedIn 0.3s ease-out;}
.p-card:hover{border-color:rgba(255,255,255,0.15);}
.p-name{font-size:0.78rem;font-weight:600;display:block;margin-bottom:3px;}
.p-type{font-size:0.65rem;color:var(--text-muted);}
.p-value{font-size:0.7rem;color:var(--green);font-weight:700;float:right;}
.p-source{font-size:0.6rem;display:inline-block;padding:1px 5px;border-radius:4px;margin-top:4px;}
.p-source.phone{background:rgba(0,210,255,0.1);color:var(--accent);}
.p-source.web{background:rgba(139,92,246,0.1);color:var(--purple);}
.p-source.fb{background:rgba(59,130,246,0.1);color:#60A5FA;}

/* SOCIAL TICKER */
.social-ticker{display:flex;flex-direction:column;gap:8px;max-height:160px;overflow-y:auto;}
.social-ticker::-webkit-scrollbar{display:none;}
.social-item{display:flex;align-items:flex-start;gap:10px;padding:8px;background:rgba(255,255,255,0.02);border-radius:8px;animation:feedIn 0.3s ease-out;}
.social-icon{width:28px;height:28px;border-radius:7px;display:flex;align-items:center;justify-content:center;font-size:0.7rem;font-weight:700;flex-shrink:0;}
.social-icon.fb{background:rgba(59,130,246,0.2);color:#60A5FA;}
.social-icon.ig{background:rgba(236,72,153,0.2);color:#F472B6;}
.social-icon.gg{background:rgba(234,179,8,0.2);color:#FACC15;}
.social-icon.sms{background:rgba(16,185,129,0.2);color:var(--green);}
.social-text{font-size:0.75rem;line-height:1.4;color:var(--text-dim);flex:1;}
.social-text strong{color:var(--text);}
.social-time{font-size:0.62rem;color:var(--text-muted);white-space:nowrap;}
.channel-icons{display:flex;gap:5px;}
.ch-icon{font-size:0.6rem;font-weight:700;padding:2px 6px;border-radius:5px;cursor:default;}
.ch-icon.fb{background:rgba(59,130,246,0.2);color:#60A5FA;}
.ch-icon.ig{background:rgba(236,72,153,0.2);color:#F472B6;}
.ch-icon.gg{background:rgba(234,179,8,0.2);color:#FACC15;}
.ch-icon.sms{background:rgba(16,185,129,0.2);color:var(--green);}

/* REVIEWS */
.star-row{font-size:0.75rem;color:var(--orange);}
.review-feed{display:flex;flex-direction:column;gap:8px;max-height:150px;overflow-y:auto;}
.review-feed::-webkit-scrollbar{display:none;}
.review-item{padding:10px;background:rgba(255,255,255,0.02);border-radius:8px;animation:feedIn 0.3s ease-out;}
.review-meta{display:flex;justify-content:space-between;align-items:center;margin-bottom:4px;}
.review-name{font-size:0.78rem;font-weight:600;}
.review-stars{font-size:0.65rem;color:var(--orange);}
.review-text{font-size:0.72rem;color:var(--text-muted);line-height:1.4;}
.review-badge{font-size:0.6rem;color:var(--green);margin-top:3px;display:flex;align-items:center;gap:3px;}

/* APPOINTMENTS */
.appt-list{display:flex;flex-direction:column;gap:7px;max-height:150px;overflow-y:auto;}
.appt-list::-webkit-scrollbar{display:none;}
.appt-item{display:flex;align-items:center;gap:10px;padding:9px 10px;background:rgba(255,255,255,0.02);border-radius:8px;border-left:3px solid var(--green);transition:var(--transition);}
.appt-time{font-size:0.7rem;font-weight:700;color:var(--green);width:50px;flex-shrink:0;}
.appt-details{flex:1;}
.appt-name{font-size:0.78rem;font-weight:600;display:block;}
.appt-type{font-size:0.65rem;color:var(--text-muted);}
.appt-value{font-size:0.7rem;font-weight:700;color:var(--accent);}

/* STORM MODE */
body.storm-active{--accent:#FF4D4D;--accent-glow:rgba(255,77,77,0.25);}
body.storm-active .sidebar-logo .logo-mark{color:var(--storm);}
body.storm-active .kpi-card.glow-teal{border-color:rgba(239,68,68,0.3);}
body.storm-active .record-dot{background:var(--storm);box-shadow:0 0 10px var(--storm);}
body.storm-active .nav-item.active{color:var(--storm);background:rgba(239,68,68,0.08);border-color:rgba(239,68,68,0.2);}
body.storm-active .transcript-item{border-left-color:var(--storm);}
body.storm-active .funnel-fill.blue{background:linear-gradient(90deg,#FF4D4D,#B91C1C);}

/* WAVE 5 — Voice OS owner cards + operator queue */
.voice-os-owner-strip{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:10px;margin-bottom:14px;}
.owner-card{background:var(--card);border:1px solid var(--card-border);border-radius:12px;padding:12px 14px;display:flex;flex-direction:column;gap:4px;min-height:72px;}
.owner-card-wide{grid-column:span 2;}
.owner-label{font-size:0.62rem;text-transform:uppercase;letter-spacing:0.08em;color:var(--text-muted);}
.owner-value{font-size:1.15rem;font-weight:700;color:var(--text);}
.owner-health-line{font-size:0.78rem;font-weight:600;line-height:1.35;}
.owner-sub{font-size:0.65rem;color:var(--text-dim);}
.data-source-hint{font-size:0.7rem;color:var(--orange);margin:-6px 0 12px;padding:6px 10px;border-radius:8px;background:rgba(245,158,11,0.08);border:1px solid rgba(245,158,11,0.2);}
.data-source-hint.hidden{display:none;}
.demo-badge{font-size:0.52rem;background:rgba(239,68,68,0.18);color:#f87171;padding:1px 5px;border-radius:3px;margin-left:4px;vertical-align:middle;font-weight:700;letter-spacing:0.5px;border:1px solid rgba(239,68,68,0.25);}
.operator-queue-card{margin-bottom:14px;}
.operator-queue-wrap{overflow-x:auto;max-height:220px;}
.operator-queue-table{width:100%;border-collapse:collapse;font-size:0.72rem;}
.operator-queue-table th{text-align:left;color:var(--text-muted);font-weight:600;padding:8px 10px;border-bottom:1px solid var(--card-border);white-space:nowrap;}
.operator-queue-table td{padding:8px 10px;border-bottom:1px solid rgba(255,255,255,0.04);vertical-align:top;}
.operator-queue-table tr:hover td{background:rgba(255,255,255,0.02);}
.queue-flag{display:inline-block;font-size:0.6rem;padding:2px 6px;border-radius:4px;margin:1px 2px 1px 0;background:rgba(0,210,255,0.1);color:var(--accent);}
.queue-flag.warn{background:rgba(245,158,11,0.15);color:var(--orange);}
.queue-flag.danger{background:rgba(239,68,68,0.15);color:#F87171;}
.queue-empty td{color:var(--text-muted);text-align:center;padding:20px;}
@media(max-width:1200px){.voice-os-owner-strip{grid-template-columns:repeat(3,1fr);}.owner-card-wide{grid-column:span 3;}}